Email & calendar
Outlook + Callable
Outlook connects per user through Microsoft Graph. Three events cover personal and shared folders, and six skills read the mailbox and the contact list — including the contact search an agent needs before it dials.
3
events that wake an agent
6
skills an agent can run
Per user
connection scope
Why it matters on the phone
New Outlook contacts carry a mobile number directly, which makes 'contact created, call placed' one of the shortest paths in the catalogue.
Events
3 ways Outlook can start a call.
Bind an agent to any of these and it wakes the moment the event fires — no polling loop, no nightly export, no one remembering to check. Where an event is scoped, that scope is what keeps one team’s bindings out of another’s.
New email
Per folderMail arrives in the folders you nominate.
microsoft_outlook-new-emailNew email in shared folder
Per user · shared folderMail arrives in a shared or delegated folder — the team inbox case.
microsoft_outlook-new-email-in-shared-folderNew contact
Account-wideA contact is created in Outlook. The record carries a mobile number, so the call can go out immediately.
microsoft_outlook-new-contactSkills
What an agent can do in Outlook.
Every skill below is built in and ready the moment the connector is authorised. An agent runs them mid-call and after it, inside the permissions you granted — nothing here is a script you have to write.
Send email
Send from the connected Outlook account.
Create draft email
Write a draft for a person to send.
Search messages
Search the mailbox through Graph, with query or filter.
Get message
Fetch a single message by id.
List contacts
List the user's Outlook contacts.
Find contacts
Search contacts by name or email — the pre-dial lookup.
Also in Email & calendar
Connect Outlook. Then describe the call.
Authorising a connector takes clicks, not a project. What happens after it fires is something you write in plain English.