Two products. One team. Zero config.

Trained on real calls. Production inbound and outbound conversations, not synthetic dialogue or read scripts.

Predictive turn-taking. Anticipating the end of a turn rather than reacting to silence after it.

Real-time sentiment. Scored during the conversation, where it can still change the outcome.

API first. Designed to be driven programmatically from day one.

Agents as objects. Create, brief and run agents from code.

Call control. Programmatic control over live calls.

Trained on your operation. Your calls, transcripts, outcomes, campaigns, costs and connected systems — not a generic assistant.

Manages people and AI. Your human team on CloudPhone and your AI agents answer to the same questions and the same instructions.

Acts, not just answers. Changes agent briefs, launches campaigns, queues work. Ask it to do something and it does it.

Live calendar booking. Real availability checked during the call, so nothing gets double-booked.

CRM read and write. Look up the caller, then write the outcome back without anyone retyping it.

SMS follow-up. Brochures, links and confirmations sent while interest is live.

Unlimited simultaneous calls. A surge does not queue. Every ringing line gets answered.

Books, not messages. Live calendar booking during the call rather than a callback promise.

Warm transfer. Hands to a person mid-call with a spoken summary when a caller needs one.

Natural conversation. Interruptions, accents, tangents — AI Voice Agents hold real conversations, not phone-tree scripts.

Calling Queues. Every AI Voice Agent works a visible queue — inbound routing, Task-queued calls, and ones your team drops in. Reprioritise or pull a call for a human any time.

Books straight into your calendar. Live availability means appointments land in the right diary the moment the caller says yes.

Reactivation sweeps. Tasks find the contacts that slipped through the cracks and queue them straight into a reactivation AI Voice Agent's calling list.

Warm-lead analysis. Every conversation analysed; the warmest buyers surfaced and the CRM updated to reflect it — before you've read a single transcript.

Lead source intelligence & allocation. Which channels actually convert, reported monthly — and every new lead routed to the right person or AI Voice Agent automatically.

Agent workstation with enforced wrap. A locked, full-screen dialling console. The wrap gate is structural, not procedural: no subsequent call is released until a disposition is committed, which is what makes floor-level reporting trustworthy without headcount spent policing it.

Power dialling. Continuous queue progression with no manual dialling. Agents are bridged before ringback, pause against reason codes for shrinkage reporting, and resume mid-queue — queue state survives page reload, connection loss and shift handover.

Parallel dialling. One shared queue across a whole floor, dialling multiple lines concurrently and bridging the first available agent to the first call that connects. Abandonment is metered against the ACMA ceiling as the queue runs, so throughput is bounded by the rule rather than audited against it afterwards.

Live team board. Real-time view of every line, person and AI Voice Agent — one glance tells you how the day is going.

Natural-language management. Assignments, routing changes and campaigns — described in a sentence, not configured in a settings maze.

Call review workflow. Flag, comment and share calls. Turn your best conversation ever into everyone's playbook — including the AI's.