For telehealth & healthcare providers
Confirmations, reminders and recalls, handled at scale.
CallableAI handles the administrative calls around a telehealth appointment — booking and confirming, reminding patients ahead of time to cut no-shows, and recalling the ones who missed or are overdue for a follow-up. It sits alongside your practice management system and your clinicians; it does not give clinical advice.
Confirmations, reminders and recalls are the calls that keep a telehealth practice's calendar full — and the ones front-desk time never quite covers. CallableAI makes every one of them, every time, so clinicians see the patients on the list instead of empty slots.
Before / after
The same day, run twice.
8:00am
Without CallableAI
Today's appointment list has three gaps from patients who forgot. The receptionist starts manually ringing tomorrow's list to try to head off more.
With CallableAI
Every patient on tomorrow's list was called and confirmed yesterday afternoon. The two who didn't answer got a reminder call again this morning.
11:30am
Without CallableAI
A patient who missed their review three weeks ago still hasn't rebooked. Nobody has time to chase the recall list this week.
With CallableAI
The recall list ran overnight — 22 overdue patients called, 9 rebooked directly into the calendar, the rest flagged for a follow-up text.
6:15pm
Without CallableAI
A patient calls after hours to ask about rescheduling. It goes to voicemail and gets dealt with tomorrow, if it's remembered.
With CallableAI
The AI Voice Agent checks the calendar live, offers the next available slot, and confirms it on the spot — the patient never has to call back.
The real problem
What's actually costing you.
No-shows nobody has time to prevent
A reminder call the day before is the single biggest lever on attendance, and it's also the first task that gets dropped when the front desk is busy with patients in front of them.
Recall lists that go stale
Patients overdue for a review or follow-up sit in the practice management system until someone has a spare afternoon to work the list — which, in practice, is rarely.
After-hours enquiries wait until morning
Rescheduling and general enquiries outside clinic hours go to voicemail. By the time they're returned, some patients have already booked elsewhere.
Walkthrough
A week of confirmations and recalls
$0.00
blended platform cost per qualified lead — 881 outcomes across three outbound tenants, 11–17 August 2026. Method and per-tenant range
- 1
Every appointment on tomorrow's list gets a confirmation call the afternoon before, with a reminder call to anyone who didn't answer.
- 2
A Task sweeps the practice management system overnight for patients overdue on a review or follow-up and queues them for a call.
- 3
Patients who need to reschedule call in and are booked straight into the next available slot from the live calendar, any hour of the day.
- 4
Anything clinical — a symptom question, a medication query — is transferred straight to a person rather than answered by the AI Voice Agent.
- 5
By Friday, front desk has a call log and an updated calendar instead of a backlog of call-backs to get through.
The pieces doing the work
Reception
Confirmations, reminders and after-hours enquiries answered without changing your existing phones or practice management system.
Tasks
The recall list worked on a schedule, automatically, instead of waiting for a spare afternoon.
AI Voice Agents
The calls themselves — booking from a live calendar, never clinical advice.
Deployed white glove. Backed by an SLA.
CallableAI works with organisations that need quality, volume and compliance to hold at once. Bring us your requirements — we'll scope the deployment, the rollout and the SLA with you.