CallableAI · Models
A turn-taking model trained on real calls.
CallableAI Mockingbird is our own turn-taking model. It is in development. It is being trained on real inbound and outbound calls. It predicts interruptions, scores sentiment live, and tells an agent when and how to speak. It does not just wait for silence. It is now validating against live production call volume. But it has not shipped. It is not released and not available to buy. No figure on this site is measured against it.
Most voice AI waits for silence, then talks. Real calls are not like that. People overlap, interrupt, trail off and change their minds. Mockingbird is our own model for that problem. It is trained on real calls.
AI Voice Agent · inbound call
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answered · Ivy (AI Voice Agent)
Key facts
- Status
- In development, validating against live call volume — not released, not available to buy
- Problem it targets
- Turn-taking: when to speak, when to wait, when to interrupt
- Trained on
- Real production conversations, inbound and outbound
- Measured claims today
- None — every published figure predates it source
Last reviewed
How it works
Three moves. That's the whole trick.
01
Predicting the interruption
Waiting for silence is crude. The agent talks over people or leaves dead air. Mockingbird is being trained to spot where a turn really ends. That includes a caller who pauses but is not done.
02
Scoring sentiment in real time
How a caller sounds changes what the agent should do next. The model is being trained to read that during the call, not after it. So the agent can adjust while it still matters.
03
Telling the agent how to talk
Not just when to speak, but how. When to press. When to back off. When to stop selling and hand to a person. Trained on what worked on real calls, not on a script.
Capabilities
What it does all day.
Trained on real calls
Real inbound and outbound calls. Not made-up dialogue or read scripts.
Predictive turn-taking
It spots the end of a turn before the silence.
Real-time sentiment
Scored during the call, while it can still change the result.
Outcome-aware
Trained on what got results. It aims to win the call, not fill it.
Questions
Asked often. Answered straight.
More detail lives in the documentation, or ask us directly via support.
No. It is validating against live production call volume. But it is in development. It has not been released. It cannot be bought. Nothing on this page is a shipping feature.
Deployed white glove. Backed by an SLA.
CallableAI is for businesses that need quality, volume and compliance at once. Bring us your requirements. We scope the deployment, the rollout and the SLA with you.