Compliance: recording, consent and Do Not Call

Compliance on CallableAI is enforced by the platform rather than remembered by people. You set your policies once under Settings → Compliance; Specialists and Tasks physically can't act outside them.

Call recording and consent

Recording disclosure and consent handling are configured per state requirements, and announcements are inserted automatically where required. If a caller asks not to be recorded, saying so on the call flags the recording for redaction.

Outbound rules

Campaign lists are washed against the Do Not Call Register before dialling, contact windows enforce legal calling hours automatically, and per-customer frequency caps prevent over-contact across all campaigns combined. Every wash, cap and refusal is logged, so an audit is an export rather than an archaeology project.