Compliance: recording, consent and Do Not Call

Compliance on CallableAI is enforced by the system, not remembered by people. Set your policies once under Settings → Compliance. AI Voice Agents and Tasks cannot act outside them.

Call recording and consent

Recording disclosure and consent handling are set per state requirements. Announcements are inserted automatically where required. If a caller asks not to be recorded, saying so on the call flags the recording for redaction.

Outbound rules

Campaign lists are washed against the Do Not Call Register before dialling. Contact windows enforce legal calling hours automatically. Per-customer frequency caps stop over-contact across all campaigns combined. Every wash, cap and refusal is logged. An audit is an export, not a dig.