CallableAI · Skills
What your agents can do.
Skills are the actions an agent can take during a call or a run. CRM lookups, live calendar booking, SMS, document and signature chasing, payment links, and warm transfer to a person. An agent that talks is one thing. One that finishes the job before the caller hangs up is another.
Skills are the actions an AI Voice Agent or Task Agent can take mid-call. Look up a record. Check a live calendar. Send an SMS. Chase a signature. Warm-transfer to a person. Talking is the easy part. Skills turn a call into a result.
Tasks · run history
liveLead source report — October draft ready: portals 3× ads
Run #12Compliance audit — 214 calls reviewed, 2 flagged
Run #62Call analysis — 9 warmest leads found, CRM updated
Run #131Reactivation sweep — 38 slipped contacts → Ivy's queue
Run #48Key facts
- Used
- Mid-conversation, while the caller is still on the line
- Includes
- CRM lookup, calendar booking, SMS, e-signature chasing, warm transfer
- Configured
- Per agent, in plain English
Last reviewed
How it works
Three moves. That's the whole trick.
01
Give the agent its tools
Turn on the Skills a job needs. A reception agent needs the calendar and a transfer. An outbound agent needs the CRM and SMS.
02
It uses them in conversation
The agent decides when it needs a Skill, mid-sentence. It checks real availability before offering a time. No callback promises.
03
The work finishes itself
CRM updated, confirmation sent, follow-up queued, before the call ends.
Capabilities
What it does all day.
Live calendar booking
Real availability checked during the call. Nothing gets double-booked.
CRM read and write
Look up the caller. Write the outcome back. Nobody retypes anything.
SMS follow-up
Brochures, links and confirmations sent while interest is live.
Warm transfer
Hand to a person mid-call with a spoken summary. The caller never repeats themselves.
Questions
Asked often. Answered straight.
More detail lives in the documentation, or ask us directly via support.
A Connector is the authenticated link to an app. A Skill is something the agent can do with it. One HubSpot Connector can power several Skills: look a contact up, write an outcome back, move a deal.
Deployed white glove. Backed by an SLA.
CallableAI is for businesses that need quality, volume and compliance at once. Bring us your requirements. We scope the deployment, the rollout and the SLA with you.