CallableAI · Skills
What your agents can actually do.
Skills are the actions an agent can take during a call or a run: CRM lookups, live calendar booking, SMS, document and signature chasing, payment links and warm transfer to a human. They are what separates an agent that holds a conversation from one that finishes the job before the caller hangs up.
Skills are the actions an AI Voice Agent or Task Agent can take mid-conversation — look up a record, check a live calendar, send an SMS, chase a signature, warm-transfer to a person. Talking is the easy part; Skills are what turn a conversation into an outcome.
Tasks · run history
liveLead source report — October draft ready: portals 3× ads
Run #12Compliance audit — 214 calls reviewed, 2 flagged
Run #62Call analysis — 9 warmest leads found, CRM updated
Run #131Reactivation sweep — 38 slipped contacts → Ivy's queue
Run #48Key facts
- Used
- Mid-conversation, while the caller is still on the line
- Includes
- CRM lookup, calendar booking, SMS, e-signature chasing, warm transfer
- Configured
- Per agent, in plain English
Last reviewed
How it works
Three moves. That's the whole trick.
01
Give the agent its tools
Turn on the Skills a job needs. A reception agent needs the calendar and a transfer; an outbound agent needs the CRM and SMS.
02
It uses them in conversation
The agent decides when a Skill is needed mid-sentence — checking real availability before offering a time, rather than promising a callback.
03
The work finishes itself
CRM updated, confirmation sent, follow-up queued, before the call ends.
Capabilities
What it does all day.
Live calendar booking
Real availability checked during the call, so nothing gets double-booked.
CRM read and write
Look up the caller, then write the outcome back without anyone retyping it.
SMS follow-up
Brochures, links and confirmations sent while interest is live.
Warm transfer
Hand to a person mid-call with a spoken summary, so the caller never repeats themselves.
Questions
Asked often. Answered straight.
More detail lives in the documentation, or ask us directly via support.
A Connector is the authenticated link to an application. A Skill is something the agent can do with it. One HubSpot Connector can power several Skills — looking a contact up, writing an outcome back, moving a deal.
Deployed white glove. Backed by an SLA.
CallableAI works with organisations that need quality, volume and compliance to hold at once. Bring us your requirements — we'll scope the deployment, the rollout and the SLA with you.