Porting your existing phone numbers

Porting moves your numbers from your current provider to CallableCloudPhone. Your callers dial the same number they always have. Everything behind it changes.

The process

Submit the port request under Settings → Numbers with a recent bill from your current provider. Standard Australian ports take 1–7 business days for single numbers. Complex multi-line accounts take longer. There is no downtime at cutover. Calls start arriving via CallableAI from one moment to the next. Until then, everything keeps working on your old provider.

Try before you port

You do not need to port to start. Run overflow or after-hours answering by forwarding from your current provider. Most businesses run this way for weeks before moving the numbers for good.