Porting your existing phone numbers

Porting moves your existing numbers from your current provider to CallableCloudphone. Your callers dial the same number they always have; what changes is everything standing behind it.

The process

Submit the port request under Settings → Numbers with a recent bill from your current provider. Standard Australian ports complete in 1–7 business days for single numbers, longer for complex multi-line accounts. There's no downtime at cutover: calls simply start arriving via CallableAI from one moment to the next, and until then everything keeps working on your old provider.

Try before you port

You don't need to port to start. Run overflow or after-hours answering by forwarding from your existing provider — most businesses run this way for weeks before deciding to move the numbers permanently.