Messaging & social
Google Business Profile + Callable
For multi-site and franchise operators: read every review across the business, reply to them, and post updates to the public listing.
0
events that wake an agent
3
skills an agent can run
Team
connection scope
Why it matters on the phone
A bad review is a call worth making. Read it, call the customer, and reply once it is resolved.
Events
Google Business Profile skills, without the events — yet.
Google Business Profile is connected for skills today — an agent can read and write it during a call and after one. Event bindings for this connector are not published yet; the triggers already live are listed on every connector page that has them.
Skills
What an agent can do in Google Business Profile.
Every skill below is built in and ready the moment the connector is authorised. An agent runs them mid-call and after it, inside the permissions you granted — nothing here is a script you have to write.
List reviews
Every review for the business.
Reply to review
Create or update the reply to a customer review.
Create local post
Post an update to the public listing.
Also in Messaging & social
Connect Google Business Profile. Then describe the call.
Authorising a connector takes clicks, not a project. What happens after it fires is something you write in plain English.