Improving your AI Voice Agent's answers

AI Voice Agents answer from the brief you give them: the knowledge base. When an answer is off, the fix is always the same. Find the knowledge entry it used and make it better. No prompt engineering. No support ticket.

The 20-call rule

Review your first twenty transcripts. Answers you would phrase differently point at entries to rewrite. Questions the AI Voice Agent deflected point at entries that do not exist yet. Businesses that do this stop finding issues within days. The transcript page shows which knowledge entries fed each answer. You are never guessing.

Write facts, not vibes

"Standard service call is $95 plus parts, weekdays" gives the AI Voice Agent something to say. "We're competitively priced" gives it nothing. Concrete numbers, clear limits, clear escalation rules. Brief it like a sharp new hire, not a brochure.