Telephony
Aircall + Callable
Aircall is the connector for teams who already have a phone system and want Callable to cover what it misses. Four account-wide events, and six skills that read call history and transcripts back — including AI-tier transcripts where the workspace has them.
4
events that wake an agent
6
skills an agent can run
Team
connection scope
Why it matters on the phone
A call ends unanswered on Aircall and a Callable agent picks it up. No missed call goes unreturned, and nobody has to notice.
Events
4 ways Aircall can start a call.
Bind an agent to any of these and it wakes the moment the event fires — no polling loop, no nightly export, no one remembering to check. Where an event is scoped, that scope is what keeps one team’s bindings out of another’s.
Call ended
Account-wideA call finishes. Branch on the outcome: a missed call becomes a callback within the minute.
aircall-new-call-endedNew SMS
Account-wideAn SMS arrives on an Aircall number.
aircall-new-smsNote added
Account-wideA rep adds a note to a call.
aircall-new-note-addedTag added
Account-wideA tag is applied to a call — the manual escalation path.
aircall-new-tag-addedSkills
What an agent can do in Aircall.
Every skill below is built in and ready the moment the connector is authorised. An agent runs them mid-call and after it, inside the permissions you granted — nothing here is a script you have to write.
List calls
List calls with date, direction and user filters.
Get call
Fetch one call, with the transcript where the workspace has the AI tier.
List missed calls
List missed and unanswered calls — the callback queue.
List calls by contact
Every call against one contact.
Search contacts
Find a contact by phone number or email.
Get contact
Fetch a single Aircall contact by id.
Also in Telephony
Connect Aircall. Then describe the call.
Authorising a connector takes clicks, not a project. What happens after it fires is something you write in plain English.