Compliance
A phone system has rules. These are ours.
Callable runs its own telephony, so the obligations that come with an Australian phone number sit with us, not with a carrier you never see. Here is what we check, what we enforce, and what stays your job.
Last reviewed
Before you get a number
We check who you are first.
Australian rules require a provider to know who it issues a phone number to. Scam operations fail that check, which is the whole point of it.
Your business, verified
We confirm the business is real and trading before a number is issued. That means an ABN and the business details that go with it.
You, verified
We confirm the person asking for the number is authorised to act for the business.
No number before the check
Numbers are not provisioned until the check passes. There is no way to skip it, including on a trial.
The IPND
Your details go on the national number database.
Every phone number in service in Australia has its customer details recorded in the Integrated Public Number Database. It is not optional and it is not a Callable policy. It is how the country runs its phone numbers.
What it is for
The IPND is what lets emergency services call back someone who dialled Triple Zero. It also sits behind directory assistance and lawful access requests.
What we send
When we provision a number to you, the business details attached to that number go to the IPND, and we keep that record up to date.
What you owe us
Accurate details. If your trading name, address or contact changes, tell us, because the record is only useful while it is right.
Emergency calls
Callable is not an emergency calling service. Keep another way to reach Triple Zero from your workplace. This is in the Terms, and it is the one limit worth reading twice.
Where we operate
Australian businesses, on Australian numbers.
Callable is built for Australian business. Numbers are Australian numbers on our own carrier network, and the bill is in Australian dollars.
Who we sell to
Australian businesses with an ABN. We are not a self-serve service for individuals, and we do not sell capacity on to resellers.
One invoice, one currency
Australian dollars, excluding GST. No third-party telco account underneath, so no second bill in another currency.
Your numbers stay yours
Numbers issued to you are issued to your business. If you leave, the usual porting rules apply.
On every outbound call
The rules are enforced before anything dials.
These are not settings an operator can talk their way around. They are applied by the system when a call is queued, not checked after the fact.
Do Not Call washing
Lists are washed against the Do Not Call Register before a dial is queued. A number that should not be called is not called.
Legal calling windows
Outbound is gated to the hours the law allows. A call queued outside them waits until it is lawful.
Recording consent
Call recording is set up for the consent rules of your state before you go live, because they are not the same in every state.
AI disclosure
AI Voice Agents introduce themselves as AI by default. You can change that in the brief, and asked directly they always say they are an AI.
Fair use
Unmetered is not unlimited.
Unmetered calling means there is no per-minute meter on your bill. It does not mean the system has no limits, and it is not a licence to do anything you like with a phone line.
What it covers
Genuine business calls, made by the licenses on your account, for your own business. That is the normal case and almost everyone sits inside it.
What you are provisioned
Concurrency, meaning how many calls run at once. That is the number we size with you, and it is the real limit on throughput.
What is outside it
Reselling capacity, dialling on behalf of a business that is not yours, and traffic generated to inflate a number rather than to reach a person.
Monitoring
Odd calling patterns get investigated.
Carriers filter numbers that behave like scam operations, and a flagged number hurts every customer who shares the network. So we watch for it.
What we watch
Bursts of very short calls, complaint rates, sequential dialling through number ranges, and numbers that carriers begin to flag or block.
What happens next
We investigate, and we will ask you about it. Most of the time there is a plain explanation and a change to the campaign settles it.
When we suspend
If we reasonably believe the use creates a legal, security or harm risk, we can suspend access while we work it out. That is clause 13.2 of the Terms.
Your side of it
What stays your job.
Callable gives you the controls and runs the checks. It does not make you compliant on its own, and nothing here is legal advice.
Your lists and your scripts
You are responsible for the lawfulness of the data you upload, the lists you dial and what the script says.
Your right to call
You must have the authority and any consent needed to contact the people on your list, and to record and transcribe those calls.
Your regulated advice
Scripts must not give financial product advice or other regulated advice without the licence to give it.
Your own rules
Whether Callable suits your industry obligations is your call to make. We will tell you what the system does; we do not advise on whether it is enough for you.
The documents
This page explains. These bind.
Where this page and a contract disagree, the contract wins. Nothing here is legal advice.
Something not covered here? Ask support, or talk to our team.