Real Estate Agents
Harbourline Property
Gold Coast, QLD · 9 agents · 3 property managers
A boutique agency losing buyer enquiries to open-home Saturdays made CallableAI its first responder. Every portal enquiry now gets a call in under a minute, every attendee gets followed up by Monday, and vendors get evening update calls that have turned into a listing-pitch weapon.
0%
of open-home attendees followed up by Monday lunch
0.0×
more second inspections booked per listing
0
days shaved off average time on market
0%
vendor satisfaction with communication, up from 71%
The challenge
Harbourline's agents were excellent in the room and unreachable outside it. Portal enquiries spiked on weekends — exactly when every agent was physically running opens — and buyers who rang out simply enquired on the next listing in their feed, usually with a competitor's brand on it.
Follow-up was the second leak. Everyone knew the buyer who attended Saturday buys somewhere within a fortnight; nobody had capacity to call 40 attendees per listing. And vendors, who judge an agency almost entirely on communication, got updates when agents remembered rather than when they were owed.
The rollout
Weeks 1–2
Campaign numbers on Callable Cloudphone per listing. Specialists took first response on every portal enquiry: answer in under a minute, brochure by SMS, inspection booked from the live calendar. Agent hunt groups for callers who ask for their person.
Weeks 3–4
Open-home follow-up switched on: every checked-in attendee called within one business day, feedback captured, pre-approved and motivated buyers flagged to the listing agent's phone in real time.
Month 2
Vendor update calls automated: every active vendor gets a scheduled evening call with attendee numbers, feedback themes and next steps — escalating to the agent when strategy questions come up. Funnel analytics per listing added to every pitch kit.
“The Monday follow-up used to be aspirational — 40 buyers from Saturday and no hours to call them. Now every single one is called before lunch and the real buyers float straight to the top. We put 'every enquiry answered in 60 seconds' in our listing kit. Vendors sign because of it.”
Marcus Teale · Director, Harbourline Property
The results
Second inspections per listing more than tripled once every attendee actually got a follow-up call — the buyers were always there; the phone hours weren't.
Average days on market dropped by six. Faster feedback loops meant price conversations with vendors happened in week two instead of week five.
The enquiry-response guarantee became a listing weapon: two of the last five appraisal wins cited it directly. Vendor communication satisfaction went from 71% to 96%.
Harbourline didn't hire a single extra person or spend another dollar on portals. They just stopped leaking the demand their listings already generated — and turned the proof into their pitch.
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