Improving your Specialist's answers

Specialists answer from the briefing you give them — the knowledge base. When an answer is off, the fix is always the same: find the knowledge entry it drew on and make it better. There's no prompt engineering and no support ticket required.

The 20-call rule

Review your first twenty transcripts. Answers you'd phrase differently point at entries to rewrite; questions the Specialist deflected point at entries that don't exist yet. Businesses that do this stop finding issues within days. The transcript page shows exactly which knowledge entries fed each answer, so you're never guessing.

Write facts, not vibes

"Standard service call is $95 plus parts, weekdays" gives the Specialist something to say. "We're competitively priced" gives it nothing. Concrete numbers, clear boundaries, explicit escalation rules — brief it like a sharp new hire, not like a brochure.